Shipping policy

Shipping & Order Processing

Please allow 7–14 business days total for order processing and shipping. Business days do not include weekends or applicable holidays.

Shipping charges are displayed at checkout. We do not offer free shipping.

Order Cancellations

Cancellation requests may be submitted before an order has been fulfilled and a shipping label has been created. Cancellation requests are not guaranteed and do not automatically stop the fulfillment process.

An order is considered canceled only after Clutch City Kickz confirms that the cancellation has been successfully processed.

Once a shipping label has been created and the order has been fulfilled, the order can no longer be canceled.

Orders that are still within our stated 7–14 business-day processing and shipping timeframe are considered within our normal fulfillment period.

If an order has already been fulfilled and a shipping label has been created, the customer must wait for delivery. If the customer no longer wishes to keep the item after delivery, any return request must follow the Clutch City Kickz Return and Refund Policy, including all eligibility and item-condition requirements.

Submitting a cancellation request by email, social media, direct message, or another communication method does not automatically stop fulfillment. If fulfillment is completed and a shipping label is created before the cancellation request is approved and processed, the order will proceed to shipment.

Nothing in this policy limits any rights available to customers under applicable consumer protection laws.

For questions regarding an order, contact us at clutchcitykickz1@outlook.com